Telehealth provider Bluestream Health has announced an integration with LanguageLine Solutions to provide on-demand translation services.
Serving more than 50,000 providers, Bluestream delivers over 100,000 virtual care visits. The new integration enables on-demand, one-touch access to more than 13,000 professional, medically trained interpreters in more than 240 languages. Connections are made in seconds, with no appointment necessary.
Bluestream has integrated the live interpretation into its platform with both audio and video easily accessed.
“Being able to offer telehealth visits is key for practices to stay viable in both the COVID and post-COVID world,” Bluestream CEO Matthew Davidge said. “Interpretation must be a priority if telehealth is to fully realize its promise.”
The LanguageLine partnership is expected to improve communication with limited-English patients, as well as the deaf and hard of hearing. The solution lowers the risk of misunderstanding, misdiagnoses, inadequately informed consent, and the inability to follow treatment plans. It has the ability to increase compliance, staff productivity, health outcomes and patient satisfaction.
